FAQs

Here is a list of most frequently asked questions and our answers to them. You might find it very useful. Should you have some additional questions about our services don’t hesitate to contact our support team.

Q?I know that Abstract is essential for the paper’s success. Can I be sure that it is professionally written?
A.

Yes, in our company every paper is written on the highest level of quality. If you need an Abstract for your paper, just choose the option “Add an Abstract page to my paper” and don’t worry about it at all. We will take special care of your work!

Q?I’ve red the draft version of my paper and want a revision. What should I do?
A.

If you are not fully satisfied with the paper that you received, please click the red button “Send for revision”, provide the instructions for revision and inform us about the time when you need it to be done. Your writer will ensure that all the changes meet your requirements.

Q?How can I be sure that my paper is absolutely original?
A.

All our papers are written from scratch and we are ready to prove it by providing you with official plagiarism report. In order to receive it, you should choose an option “I want to receive official Plagiarism report” in the order form. You will get the report immediately after you approve the paper.

Q?My order hasn’t been delivered in time. What shoul I do?
A.

In case your writer is late with the order, please contact Support desk. They will contact the writer via the phone, and in case there is any trouble – we will find a new writer for you, who will be able to meet your deadline. If the deadline of your order has already expired, the price will be recalculated according to the time, when the paper has been delivered. For more details, please check our Money back guarantee.

Q?How soon am I going to receive my order?
A.

Your order will be delivered within the time frame that you set. Please note that you will save more money if you provide us with the bigger deadline, also the writer will have more time to complete a revision for you, if any will be required.

Q?How can I contact my writer to give some specific recommendation concerning my order?
A.

In order to ensure the effective communication between the writer and the client, we have developed a messaging system. All you need to do is to log in to your account at Paperhelp.org, find your order in your control panel, and find the “Messages” section, in which you can send the direct message either to Support desk, or to the writer.

Q?Who is going to complete my order when I make one?
A.

Our team of freelance writers consists of native English speakers from such countries, as the USA, Canada, UK and Australia. Despite the fact that all of them have gained their Master’s and PhD degrees, they have also passed several complicated tests during the hiring process. That is why we are sure that our employees are real professionals. Our experts specialize in various fields of studies, which gives us an opportunity to assign the most suitable writer to your order.

Q?I forgot my password! How can I redeem It?
A.

We have a “Forgot your password” option. It is available in the login form. All you need to do is type in the email of your account, and your reset password instructions will be sent there. In case of any troubles you can always contact the customer care agent, who will assist you.

Q?I want a specific writer to take care of my paper. What should I do?
A.

If you have already placed orders at our website, you can request your favorite writer to work on your new order. To do it, just choose “My previous writer” option in the “Preferred writer” section of the order form and specify his ID or the number of the case that he completed for you. If there is a situation that your writer is not available to work on your order, we will assign another professional writer. Also, this option cannot be chosen if your deadline is too short – 8 or 24 hours.

Q?I want my paper to be prepared by your most experienced writers, what should I do?
A.

You have a chance to choose between three possible variants of writers to work on your paper: any writer, TOP writer or your previous writer. To be sure that one of our best and most experienced writers will work on your paper, you should choose “TOP writer” variant from the above stated. Our writers all pass a demanding hiring procedure, which is why you can be sure that your papers in any case will be handled by a real professional. Still, those who receive TOP status in our company are really the best of the best.

Q?What is the procedure of receiving an order from you?
A.

The delivery of the paper has two stages. The first one is when the writer has completed the paper, and downloads it to you in the corresponding case. The system changes it into preview format, in which your paper is presented as a picture with watermarks. After you have viewed this version, you can either approve the paper and receive the MS Word version, or request for a revision, and give the writer some time to change everything that you consider inappropriate. For additional information on free revisions, please view our Revision Policy.

Q?How do I attach additional materials to my order?
A.

After completing the order form, you will be given access to your personal control panel, where you can send messages, as well as upload files for your writer. Try to include as many details as possible for successful completion of the paper.

Q?How long does it take you to complete my order?
A.

We have a broad variety of deadline options.The more time you give us to complete your paper – the cheaper it will be, as well as you will have more time to ask for revision, and make sure you receive the best paper there possibly could be.

Q?I need an APA format of my paper. Can you doit?
A.

Each and every paper is formatted according to your instructions. It can be:

  • MLA
  • APA
  • Chicago/Turabian
  • Harvard Other

If you do not require a specific format, the paper will be written in 12pt font, Times New Roman/Arial, double-spaced, with 1 inch margins. An average page consists of 275 words.

Q?What if I am not satisfied with my order?
A.

If you are not 100% satisfied with the paper you receive, you can always ask for a free revision. Mind that you have a chance only for three free revisions. More detailed information on this issue can be found in our Revision Policy.

Q?My confidentiality is very important for me. What are your guarantees?
A.

Our company values your privacy and confidentiality. We understand that our reputation depends on it and always strive to keep you satisfied. In order to cooperate with us, you need to provide some personal details. However, we guarantee that they can never be disclosed to any third party. For additional details on our confidentiality policy, feel free to consult our Privacy Policy.

Q?It would be nice to get a discount. What do you offer?
A.

We value our customers above all, and we clearly understand that students do not dispose of large amount of money and try to make our service affordable for each of them. Apart from offering rather cheap services, we’ve developed a flexible discount system. In order to see what kind of discount you can get – read our Prices page.

Q?I’d rather pay for my paper when I get it. Is it an option?
A.

Unfortunately not. We provide pre-paid custom writing services, which means that first you pay for your order, then the writer will start working on it. Please note, that we are sure to deliver the order that will meet all your instructions. That is why we accept your payment in advance only.

Q?In case I don’t like my paper or haven’t received it in time, do I get my money back?
A.

First of all, nothing can possibly go wrong, as the real professional will work on your order. In case you decide that some changes are required – we will be more than glad to revise your paper for free. We have a 100% money back guarantee, and our Dispute Department thoroughly considers each problematic case according to the policy. However, this is a rare situation, because our quality keeps every client 100% satisfied. For more information please visit our Money Back Guarantee page.

Q?What is a main price-forming factor of yours?
A.

Our pricing policy has been designed specifically to meet all your needs. We clearly understand that it is hard to be a student, and to work at the same time. That is why our prices are affordable, with no hidden fees implied. The price for your order is based on 3 key principles: the deadline, your academic level and quantity of pages. We always provide our loyal clients with the discounts, so you can actually save a lot with us. More details can be found on our Prices page.

Q?How can you protect me from getting a plagiarized paper?
A.

All our papers are 100% authentic. We have hired professional writers, who write, not copy/paste. To ensure the exquisite quality of our papers, we have also developed an accurate plagiarism checking system. Be sure that all the material, on the basis of which your papers are written, will be properly cited and referenced. Keep in mind, if you order proofreading/editing/rewriting of a paper – you have to make sure that the initial paper is not plagiarized.

Q?How can I be sure that my paper is written for me from the scratch?
A.

Our company os honored to deliver original custom written papers only. We guarantee that each and every order is written from scratch.